"NEGOTIATIONS"
Preparing for negotiations
- Objective
- Arguments and documents
- Decision-makers
Conducting negotiations
- Listen – Pause – Speak
- Effective argumentation
- Observe and look for an ally
On the way to “YES”
- Be meticulous, summarise
- Confirm the arrangements in a memo
- Define the next step and the deadline
“Everything is negotiable”
Gavin Kennedy
